Hello,
I received my order # 2010050938016 a few weeks ago and there are items missing, they are - 1 x AKS003607, 2 x AKS001087. The weight on the EMS docket is 1.478kg. I have already sent two messages but I have not received a reply.
Can you please send these items.
Thankyou
Alana

Admin:Hi Alana, Very sorry for the delayed responding. Because of the internet problem,i didn't reply your message in time,pls understand. I know the missing items,we didn't send them to you,because they were out of stock when you bought them,we will send the refund for you to you,is that ok? If you have any other requirement,feel free to contact me,i will give you the reply asap. Regards! Daneel

i'm sorry to say that my order of 20 clear crystal faceted pandora style beads still has not arrived. please contact me a.s.a.p thank you.

Admin:Dear friend, Thanks so much for your email telling us this thing and we would like to check the state of your package asap.Because there are too many orders on our company website,could you give us your paypal account email or the order number on our website? With the information we want,we can find your order and resolve the problem for you.Wait for your reply,when we receive your email,we will give you a satisfactory reply asap. Many thanks for your effort in advance. Regards! Daneel from aokeshen

I paid for an order of beads for $45. US currency and you kindly delivered my bead order to the Shanghai airport. $45. was deducted from my checking account from PAYPAL. Later PAYPAL credited my PAYPAL account for $45. and listed the transaction as cancelled. I never cancelled this transaction nor did my bank. I am concerned that your company was never paid for the order I did receive. What happened? Should I pay you now for this bead order? Fred Masinter

Admin:Dear Fred, You are really very kind that you told us this thing,we check our paypal,your payment is cancelled,and we don't receive your moeny,that's not your problem,when you paid the money,the state for your payment is echeck,according to company policy,after your payment is clear then we can send you the items,but we trust you and gave the beads first.Now it is paypal that sent the payment to you,not your problem,the moeny is till in your account,you can send your money to our account shibohui2010@yahoo.com.cn. If you don't tell us this problem,maybe we will never this problem,we thought your moeny was already in our account,it is our honor that we can serve such kind person as you,hope we will have chance to serve you in the future. Best regards! Daneel from aokeshen

Hi There,

I just received my "Ribbon voile jewelry necklace cord mixed" packaged. From the picture on the website, I thought I would be receiving a sampling of all your colors. I only received gold, yellow, green, blue and white. I am really disappointed. Where are pink, hot pink, purple, teal -- all the pretty girl colors??

Thanks,
Melinda Bradbury

Admin:hello Melinda, thank you for your message to let me know your situation. and I am so sorry that you are not happy with the colors of the ribbon necklaces. however, these mixed colors necklaces are from our supplier, when we place a new order of the mixed ones, they always send a different mixture as before. I hope you can understand, and next time i will pick up the colors you want to you, and more pieces to you as gifts,is that acceptable? thank you for your kindness. if you have any problem, I will try my best to help. thank you. have a nice day,lily.

im looking for a bulk of 3 or more sword discount is this possible or should i look elsewhere for such a deal? have have done bussiness with you before,and was wondering what you can do? thx so much for your time and understanding

Admin:Hello friend, Thanks for your inquiry, You know the price of our products are lower than ebay and other most of stores, Usually,the products were sold by marked price,because you are our old customer, We will give you some discounts, Could you tell me which product do you want? Hope we can do long-term coorperation. All the best